Website Blackbook Executive
Join an established FMCG business working collaboratively with the wider team to oversee logistics and customer care activities | Hybrid role WFH 2 Days per week
Customer Service & Logistics Specialist
The Company
Our client are leading FMCG business, based in the South Eastern suburbs of Melbourne who on the back on continued success are now positioned to hire a Customer Service & Logistics Specialist on a 12 Month Fixed Term Contract, responsible for supporting their Logistics and Operations team to achieve results and provide a high standard of customer care.
The Role
Reporting to the Operations Lead this role will be responsible for:
- Overseeing incoming customer inquiries and order processing for relevant request’s, whilst liaising with 3PL partners where necessary.
- Coordinating orders and providing insight across pricing, schedules and availability to ensure expectations and targets are met.
- Managing stock-outs across your portfolio, ensuring inventory accuracy and communicating on low stock items.
- A focus on Continuous Improvement and utilising Root Cause Analysis to identify and mitigate challenges.
Your Background
- 1 – 2 year’s experience in a similar role.
- Excellent customer service skills, dealing with key stakeholders via the phone.
- Must have clear and open communication skills.
- Microsoft Excel and SAP experience.
- Ability to multi-task and great organisational skills.
- Ability to work in a fast paced environment and be adaptable.
What’s on offer?
This is an opportunity to join a leader in their space, for the right candidate, an attractive salary is available.
If you would like to discuss this opportunity further please contact K-Lyb Reyes at Blackbook Executive on 03 9823 7411.
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