The Company

Our client is a leading international freight forwarder, known for delivering seamless and tailored logistics solutions. With a strong presence in the market, they specialise in import and export operations, ensuring efficient, reliable, and customer-focused service every step of the way.

Key Responsibilities:

• Lead and support a small customer service team, setting clear standards and leading by example.
• Manage and follow up on internal enquiries, preparing and issuing accurate quotes in a timely manner.
• Keep customers informed throughout the shipment process, providing updates on tracking, potential delays, and proactive solutions.
• Coordinate and process bookings, ensuring all data is entered accurately and efficiently.
• Oversee and assist with customs documentation, ensuring full compliance with relevant regulations.
• Identify and resolve customer issues promptly, maintaining exceptional service levels and customer satisfaction.

About You:

• Proven experience as a Customer Service Supervisor or Manager within freight forwarding, transport, or logistics.
• Strong understanding of quoting processes and proficiency across Microsoft Office programs.
• Hands-on leadership style with the ability to guide, motivate, and develop team members.
• Excellent communication skills with a focus on building and maintaining strong client and internal relationships.
• Exceptional attention to detail with strong organisational and problem-solving abilities.
• A proactive, customer-focused mindset with a passion for delivering high-quality service.

What’s On Offer?

This role offers excellent career development opportunities, based in Truganina with on-site parking. Should this opportunity be of interest to you please APPLY or contact Hannah Nellist at Blackbook Executive on (03) 9823 7407 if you would like to discuss further.

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