The Company
 
Our client is a growing freight forwarding and logistics business, specialising in international e-commerce shipments. Due to continued growth, they are looking to bring on an experienced E-Commerce Customer Service Coordinator to become a key point of contact between customers, depots, customs, and internal operations.
This is a fast-paced role suited to someone who enjoys customer interaction, thrives in an operational environment, and has experience within freight forwarding, logistics and e-commerce fulfilment.
 
The Role

• Monitor incoming air and sea freight shipments
• Review customs declarations and shipment documentation
• Update customers on shipment status via internal systems and WhatsApp
• Liaise with depots, warehouses, and transport providers
• Manage customer enquiries and provide timely resolutions
• Ensure shipment information is accurately maintained within CargoWise
• Coordinate with internal operations teams to ensure smooth freight movement
• Assist with process improvements as the e-commerce division continues to grow

 
About You

• Experience within freight forwarding / logistics, and e-commerce operations
• Previous customer service or operations coordination experience
• Exposure to CargoWise is highly desirable
• Excellent communication skills with a customer-first mindset
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working across various systems and digital communication platforms

 
What’s On Offer

Join a stable and growing freight forwarding business offering a fast-paced and varied role, with the opportunity to grow alongside a rapidly expanding e-commerce division. You’ll be part of a supportive and collaborative team environment, with an immediate start available and interviews commencing this week.
 
Should this opportunity be of interest, please APPLY, or contact Hannah Nellist at Blackbook Executive on (03) 9823 7407 for a confidential discussion.

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