The Company

We’re partnering with an exciting, fast-growing organisation that’s continuing to impress. With a strong focus on customer experience and operational excellence, the business is investing heavily in its people and as part of this journey, we’re now looking for an experienced and forward-thinking senior transport leader to join the team.

Reporting directly to the COO, this is a key leadership hire that will play a vital role in shaping how the company delivers for its customers across their domestic. It’s a role for someone who delivering exceptional customer delivery and driving their team to succeed within a business that’s on an exciting growth trajectory.

The Role

This is a chance to take ownership of the businesses domestic transport operation. You’ll be the driving force behind developing a customer focused, agile, and efficient operation.
You’ll be responsible for:

• Lead transport operations across a multi-carrier network, ensuring service, safety, compliance and cost targets are consistently met.
• Manage and optimise carrier performance, including SLA adherence, DIFOT, capacity planning, rate negotiations and ongoing relationship management.
• Own customer service delivery, acting as the senior point of contact for operational issues, escalations and continuous improvement opportunities.
• Oversee budgeting and cost control, analysing spend, identifying savings opportunities and managing transport P&L.
• Drive continuous improvement, using data, insights and technology to improve efficiency, reliability and customer outcomes.
• Lead and develop the transport team, building capability, setting clear KPIs and fostering a high-performance culture.
• Coordinate with warehouse, planning and commercial teams to ensure smooth supply chain execution.
• Manage on boarding and integration of new customers, ensuring transport solutions meet commercial and operational requirements.

Your Background

You’ll be a hands on, commercially minded leader who knows how to balance strategy with execution. You enjoy working in fast paced, growing environments where you can make a real difference.
What you will bring:

• Proven senior leadership experience in transport or logistics, ideally within a multi-carrier or multi-customer environment.
• Strong carrier management capability, including contract management, rate negotiation, performance management and relationship building.
• Good understanding of transport operations, including scheduling, routing, compliance and continuous improvement.
• Demonstrated ability to manage complex customer portfolios, with strong stakeholder engagement and escalation management experience.
• Commercial acumen, including managing transport budgets/P&L, analysing cost drivers and identifying optimisation opportunities.
• Data-driven mindset, with the ability to interpret operational data, drive insights and implement efficiency improvements.
• Strategic thinking, capable of designing or reshaping transport networks, carrier mix and service offerings.

What’s on Offer?

This is more than just another transport role, it’s an opportunity to be part of a growing, innovative, and customer-focused business that’s doing things differently. You’ll have the scope to shape the direction of the operation, build capability, and leave a lasting impact as the business continues to grow impressively.

If this opportunity sounds like it may be of interest, please submit your resume and we will get back to you soon, or if you would like a discussion about this role, please phone 03) 9823 7416

This position is being recruited by Martyn Horridge.