The Company

This Australian leading organisation supplies operations and services to customers based in Australia and overseas. The business has carved out a substantial market share and has continued to grow by offering the highest quality service with a focus on customer service delivery and efficiency. As they set up for their next stage of growth, they have a need to recruit a Head of Operations to lead the end-to-end operations.

The Role

Reporting to the COO and being a key member of the senior leadership team, this critical role requires a process-led approach and commercial acumen and is responsible for all Operations activities including safety, quality, logistics operations, planning and customer service.

• Lead and manage a large team across operations, with a focus on developing best practice, quality and safety.
• Direct or coordinate the development of projects that cover all Operations areas to deliver improvements in processes, systems, cost, efficiency, customer service and overall performance.
• Identify and develop business initiatives in the operations and wider areas to support the current and future business growth.
• Work with the senior leadership team to develop operations and supply chain strategies.
• Analyse information about operational performance to develop processes to improve the movement of products to customers.
• Lead the development in operations initiatives and working closely with the commercial teams to ensure profitability.
• Working closely with the operations team to analyse performance to determine how to reduce waste and/or optimise customer service.
• Manage all financial and commercial aspects of operations including cost management, CAPEX planning, reporting, and continuous improvement initiatives.

The Person

• Ideally tertiary qualified, where they can use their qualifications and experience to lead growth.
• Open to industry experience but it must be closely aligned such as logistics operations, industrial, resources, oil and gas. 
• Have a safety first mindset and ability to drive initiatives to improve all aspects of safety across the business.
• Strong leadership skillset, able to inspire and improve performance through people and process. 
• It is important that the successful candidates have experience across all of operations, including warehousing and distribution.
• They must have experience driving improvements across the supply chain operations.
• Understanding of the quality, safety, and continuous improvement initiatives across operational environments.
• High level communication, able to work in collaboration with a range of stakeholders globally and across ANZ/
• Solutions driven, able to work through problems effectively and efficiently.
• Commercial with an analytical skill set.

If you would like more information on the role, please do not hesitate to call Matt Simpson on 03) 9823 7401.